We are committed to serve the public with integrity through lawfulness acts to ensure accuracy and openness. To achieve this, we are going to respond swiftly to the complaints and suggestions with effective communication that we always encounter on our social media official pages and offline.

We have learned that people are suggesting several changes, such as opening a kiosk at I’langa Mall and increasing the number of our vendor machines in retail stores, to make available the buses that will transport commuters in and around the Msholozi area and the concern about the learners of Suikerland School who arrive late at school.

Buscor would like to inform our dear commuters that we are working on resolving these, and other raised issues by the commuters as it is our responsibility to have constant contact with our customer service departments in all the divisions to find out about the issues that need our attention and solutions.

We are very sorry about any inconveniences caused by certain issues that lead to bad experiences when you are using our transport services.

Our technical team is always on the ground to make it possible that our buses get proper maintenance to meet the standards of being roadworthy and compliant. We are trusted by our customers for the transportation service that we render to them, and we wish to keep our rapport strong with them.

Security Issues:

We are also aware that our commuters have lost trust and integrity in our security guards. This is due to failure to control the queues when they are boarding inside buses. We must instill faith in our commuters and avoid irregularities that will disturb the smooth operation of our services.

Gentle Reminders:

We would like to advise commuters to check their receipts after making a purchase. So that they can rest assured about the correctness of their daily, weekly, and monthly trips. This is because we have received complaints about commuters who accidentally buy the wrong ticket and realize it later.  

Buscor urges victims who encounter bad experiences with any of our drivers to please make note of the registration number and name as your reference so we can be able to act and resolve it. Our organization promotes good customer service and professionalism.

We would like to ask the public to refrain from hitting our buses with stones. Because this damages our business thus put someone else’s life in danger. We believe in keeping our commuters and property safe so we would appreciate it if people could stop doing this.

 Above all else, we appreciate your reaching out to us. We have taken into consideration the need to make further investigations to matters that are critical and disheartening. At Buscor, we believe in a symmetric communication process. Giving your updates and information that concerns your traveling schedules is our mandate as part of our effective communication.

Thank You For Trusting Buscor.